Privacy Policy

Hibachi Heat, Florida · Effective 2026 · Last updated October 1, 2026

This Privacy Policy explains how Hibachi Heat collects, uses, discloses, and protects your information when you visit our website at https://hibachiheatparty.com or submit a party request on it. When you use our website or our services, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

When you submit a party request, we collect the details you enter:

• Your name, email address, and phone number
• The event address, including the ZIP code
• The event date and preferred start time
• Guest counts and any menu preferences you provide
• Dietary or allergy notes, venue details, occasion, and any other notes you add
• Whether you accepted these policies, and when

Device and Technical Information

When you visit the site, we automatically record:

• Your IP address
• Device type
• Operating system
• Browser type
• Screen resolution
• The referring URL and domain
• The pages you view and how long you stay on them
• The source that brought you to us and your browsing behavior on the site

Support Information

If you contact us for support or send us feedback, we collect the information you provide and related details about your request.

Social Media Information

When you share your service experience on our official social media pages, we may retain the related information for customer service and record-keeping purposes. If you provide separate consent, we may use your review, account name, and profile picture on our website and social media and in our marketing materials, as described in that consent.

2. How We Use Your Information

• To process your party request and arrange your hibachi service
• To provide customer service and support
• To send booking confirmations, updates, reminders, and support messages
• To send promotional messages only where the law allows and in line with your consent preferences
• To analyze traffic and usage patterns on our site
• To keep the site and our services secure, including investigating suspected fraud or misuse
• To meet our legal obligations and answer lawful requests

3. How We Share Your Information

We do not sell your personal information, and we do not share your mobile information with third parties or affiliates for their own marketing or promotional purposes. We share information with the service providers that make the site and the emails work:

• A hosting provider that serves this website
• A database provider that stores the party requests
• An email delivery provider that sends the confirmation email and the customer-service alert

Customer-service staff can see your request in order to contact you.

We also share information when you ask us to or consent to it.

We may disclose information where the law requires it, or to protect our rights, your safety, or the public interest.

4. Data Security

We serve the site over HTTPS and store requests in a managed database. We use reasonable technical and organizational measures to protect your personal information. No online system is completely secure, so we cannot promise absolute security, but we review and strengthen our safeguards over time.

5. Data Retention

We keep a party request until the event has been served, and for up to 24 months afterwards, so we can follow up, keep a record of what was agreed, and handle any dispute. After that we delete it. If you ask us to delete your information earlier, we will, unless we are required to keep it for a legal or tax reason.

Device and technical information is kept for a shorter period, normally up to 12 months, and is then deleted or aggregated so that it no longer identifies you.

6. Your Rights and Choices

You may have the following rights over your personal information, depending on where you live:

• Access: ask what information we hold about you
• Correction: have inaccurate information corrected
• Deletion: ask us to delete your information
• Opt out: stop receiving text messages (you can also reply STOP to any text)
• Data portability: request that your personal information be transferred to another party
• Object or request restriction: object to our processing of your personal information, or ask us to restrict it

To use any of these rights, contact us using the details below.

7. Text Messages

We collect your mobile number when you provide it at booking, and we may send you text messages about your inquiry, your booking, reminders, schedule changes, and customer support. The consent terms, message frequency, and rate disclosures that apply to those messages are set out in our Terms of Service. You can reply STOP at any time to unsubscribe, or reply HELP for help.

We do not share any mobile information with third parties or affiliates for marketing or promotional purposes.

8. Children's Privacy

This site is intended for adults arranging events. We do not knowingly collect information from children under 13.

9. Changes to this policy

We may update this policy. The current version is always published on this page with its "Last updated" date. The version in effect when you submit a request is the version that applies to that request.

Contact

Questions about this policy?

Email: service@hibachiheatparty.com
Call or Text: (954) 665-1234